Audit Manual · V2.3

Automobile Dealer After-Sales Service Audit Manual

12 modules · 186 checks · 1,000-point scale · 56 one-vote veto red lines. Every check carries its pass standard, typical failure, audit method and legal basis; searchable by module, red line and A/B/C grade, with online self-assessment.

Source & basis:Based on the Dealer After-Sales Store Audit Manual V2.3 · Standards cited: GB/T 16739.1, GB/T 21338-2008, JT/T 816 · Scoring: 1,000-point scale / 56 red-line vetoes · Licence: CC BY-NC-ND 4.0 (attribution · non-commercial · no derivatives)

All Red lines Class A Class B Class C

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Module 1 · Business Licensing & Compliance
Module 2 · Customer Reception & Service Process
Module 3 · Repair & Maintenance Standards
Module 4 · Parts management
Module 5 · Quality Inspection
Module 6 · Work Orders & Labor Time
Module 7 · Pricing & Settlement
Module 8 · Vehicle Delivery & Follow-up
Module 9 · Complaint Handling & Satisfaction
Module 10 · Warranty & Claims Management
Module 11 · Safety & Environmental Protection
Module 12 · Financial Audit & Risk Control

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