Surface the after-sales loopholes
before they cost you, and run your storethe way it should be run

A 1,000-point scale weighted across 12 modules; each module must reach a 60% minimum score rate. Problems are graded A/B/C with matching deduction codes, closing the loop of inspection → scoring → penalty.

The 56 red lines are one-vote veto items covering missing licences, work without an order, fake parts / work orders / warranty claims, parts swapping and more. Touch any one and the store fails outright, and they are excluded from the total score — the hard boundary of after-sales compliance.

A parts-management audit has five firewalls: used-parts return, genuine parts in / aftermarket parts out, returns without physical stock, packaging resale, and private transfers by parts staff — each checked against physical stock, documents and money flow.

It covers three-document consistency (claim assessment, parts issue and settlement list fully matching), the claim-notice deadline (within 1 hour of arrival), repair referral codes matching the actual referrer, claim costs not offsetting non-accident repairs, and a seven-dimension margin audit (abnormal discounts, unbilled extras, outside repairs, scrap deduction, referral fees, un-replaced assessed items, aftermarket parts).