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Lao Shen
Dealer After-Sales Compliance Audit · Systems Builder
An after-sales veteran who has audited 51 stores and run 35 service centres. I know how the front line works — and how head office should check it.
I believe auditing isn’t about finding fault. It’s about putting the profit leaks and compliance risks you can’t see onto the table — and nailing them into the process.
After-sales auditCompliance systemsProfit diagnostics
Parts managementLabor-time complianceAccident-vehicle audit
Claims risk control
Follow the Lao Shen After-Sales official account
New real cases every weekday
About me
A pen and a spreadsheet, enough to hold the line
From single-store diagnostics to group-wide audit standards — fifteen years of pits fallen into and books checked, distilled into an after-sales compliance method you can actually run.
Start
Front-line after-sales operations
From service advisor to shop-floor management: intake, work, settlement and handover, end to end.
Growth
Regional after-sales management
Ran 35 service centres: set standards, drive execution, watch the margin.
Specialist
After-sales compliance audit
Audited 51 stores and built a 12-module, 186-item check system — published as a reusable audit manual.
Now
Open enablement
Sharing after-sales compliance experience with more stores and groups through the official account and the manual.